Refund policy

E-Book No Return & Refund Policy

Effective Date: 20 August 2026
Website: book-mart.in

Thank you for purchasing e-books from book-mart.in.

Because e-books are digital products that can be delivered and accessed electronically, all e-book purchases are generally final and non-refundable once the order has been successfully completed or the e-book has been made available for download or access.

1. No Return Policy

E-books purchased from book-mart.in cannot be physically returned because they are digital products.

Once an e-book has been purchased and delivered, downloaded, or made available to your account, the purchase cannot ordinarily be returned.

2. No Refund Policy

All e-book purchases are generally non-refundable.

We do not normally provide refunds for:

  • Change of mind after purchase

  • Accidental purchase

  • Failure to read the e-book

  • Not liking the content or writing style

  • Purchasing the wrong e-book

  • Downloading the e-book and subsequently requesting a refund

  • Failure to use or read the purchased e-book

  • Compatibility issues caused by the customer's device, software, or application

3. Exceptions

Although purchases are generally non-refundable, we may consider a refund or other appropriate remedy in exceptional circumstances, including:

  • You were charged more than once for the same order due to a technical error.

  • You paid successfully but did not receive access to the purchased e-book because of a technical problem on our side.

  • The purchased digital product is materially defective or cannot be accessed because of a problem attributable to book-mart.in.

  • A refund is required under applicable Indian law or an order/direction of a competent authority.

Where appropriate, we may provide a replacement download, restore access, or issue a refund instead.

4. Technical Problems

If you have paid for an e-book but cannot access or download it, please contact us before requesting a refund.

Please provide:

  • Your name

  • Order number

  • Email address used for the purchase

  • Name of the e-book

  • Description of the problem

  • Relevant screenshot, if applicable

We will make reasonable efforts to resolve legitimate technical problems.

5. Duplicate Payments

If you believe you have been charged more than once for the same purchase, contact us promptly.

After verifying the transaction, we may refund the duplicate payment where appropriate.

6. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment provider and applicable law.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

7. Contact Us

For questions regarding an e-book purchase, access problem, or refund request, contact:

Website: book-mart.in
Email: genzygraphicsolution@gmai.com
Business/Owner Name: Laxmikanth
Phone: 7483184182

Last Updated: 20 August 2026